Policies and Procedures

Quality Assurance Document

 

Table of Contents

1. **Introduction**
– 1.1 Purpose
– 1.2 Scope
– 1.3 Objectives

2. **Quality Policy**
– 2.1 Statement
– 2.2 Alignment with Academy Goals

3. **Quality Management System (QMS)**
– 3.1 Documentation
– 3.2 Process Approach
– 3.3 Continuous Improvement

4. **Roles and Responsibilities**
– 4.1 Academy Leadership
– 4.2 Trainers and Instructors
– 4.3 Administrative Staff
– 4.4 Students

5. **Curriculum Development and Delivery**
– 5.1 Course Design
– 5.2 Learning Resources
– 5.3 Assessment and Evaluation

6. **Facilities and Equipment**
– 6.1 Facility Maintenance
– 6.2 Safety Measures
– 6.3 Equipment Calibration and Maintenance

7. **Student Support Services**
– 7.1 Counseling and Guidance
– 7.2 Grievance Handling
– 7.3 Accommodation for Special Needs

8. **Admissions and Enrollment**
– 8.1 Admission Criteria
– 8.2 Enrollment Process
– 8.3 Record Keeping

9. **Monitoring and Evaluation**
– 9.1 Internal Audits
– 9.2 External Audits
– 9.3 Key Performance Indicators (KPIs)

10. **Corrective and Preventive Actions**
 – 10.1 Non-Conformities
 – 10.2 Root Cause Analysis
 – 10.3 Preventive Actions

11. **Communication**
 – 11.1 Internal Communication
 – 11.2 External Communication
 – 11.3 Feedback Mechanisms

12. **Documentation and Record Keeping**
 – 12.1 Document Control
 – 12.2 Record Retention

13. **Risk Management**
 – 13.1 Identification of Risks
 – 13.2 Risk Mitigation Strategies
 – 13.3 Emergency Preparedness

14. **Training and Development**
 – 14.1 Staff Training
 – 14.2 Continuous Professional Development (CPD) for Instructors
 – 14.3 Student Orientation

15. **Legal and Regulatory Compliance**
 – 15.1 Compliance Monitoring
 – 15.2 Updates on Regulations
 – 15.3 Reporting Obligations

16. **Confidentiality and Data Protection**
 – 16.1 Information Security
 – 16.2 Student Privacy
 – 16.3 Data Access Controls

17. **Continuous Improvement**
 – 17.1 Lessons Learned
 – 17.2 Feedback Loops
 – 17.3 Annual Review and Planning

18** prevention of loss**

 

The safeguarding of assessment materials is paramount in maintaining the integrity and confidentiality of sensitive information. To prevent loss or theft, rigorous measures have been implemented, including secure storage systems, restricted access protocols, and regular audits to ensure compliance. Training  programs are in place for personnel involved in handling assessment materials, emphasizing the significance of confidentiality and reinforcing adherence to established security procedures. If such incident were to occur VTCT will be informed immediately. 

Equality and Diversity Policy

 

West London Hair and Beauty Academy delivers high quality education and support services coupled with the best value for money.

Equality and diversity are at the heart of our vision and are reflected in our four values

Integrity

Excellence

Equality

Respect

We are proud of the diversity of our students and staff and will use their different backgrounds,experiences and talents to be more creative, more successful and more inclusive.

We are privileged to be a part of the culturally rich communities of Hounslow and West London.

We are committed to increasing the diversity of our workforce and to meeting the different needs of our students. We aim to provide an environment in which everyone, regardless of their background and identity, can study and work to the best of their ability.

Equality and Diversity Statement

West London Hair and Beauty Academy is committed to providing high quality education and training that reflects the best practice in equality and diversity.

Our goal is for all of our students to be successful and we will provide them with the support necessary to achieve this goal. We will work to ensure our students value the diversity of others and we will actively promote good relations between students.

We aim to recruit staff from diverse backgrounds, provide them with rewarding work and support their professional development.

 

 

 Safeguarding Position Statement:

 

West London Hair and Beauty Academy has a statutory duty to safeguard and promote the welfare of our learners. Our staff recognises their duty to play a full and active role in protecting our learners from harm. We believe that our Academy should provide a caring, positive, safe and stimulating environment, which promotes the social, physical and moral development of the individual.

 

West London Hair and Beauty Academy is committed to ensuring that we:

  •   Provide a safe environment free from bullying and harassment in which young people can learn

  •   Provide a safe environment free from bullying and harassment in which young people can learn

  •   Identify young people who are suffering, or likely to suffer significant harm

  •   Take appropriate action to ensure that such young people are kept safe at home, in the work placement and in the learning environment

In pursuit of these aims, we implement procedures with the aim of:

  •   Raising awareness of issues relating to the welfare of young people and the promotion of a safe environment for the young people learning at the centre

  •   Supporting the identification of young people at risk of significant harm and providing procedures for reporting
    concerns

  •   Establishing procedures for reporting and dealing with allegations of abuse against members of staff

  •   Safely recruit staff

  •   Address the potential risk learners might face of engaging in radicalisation or extremism

 

  •   Provides a safe environment for discussing controversial issues and helping young people understand how they can influence and participate in decision-making

  •   Encourages learners to express their views but also appreciate the impact their views can have on others

  •   Teaches learners to take responsibility for their actions and to understand that the use of violence to further this cause is wrong and criminal

 

 

West London Hair and Beauty academy is fully committed to eliminating and actively promoting equality of opportunity and diversity for our staff and learners, in line with our policy. We believe that where equality of opportunity exists, all staff and learners work in a more rewarding and less stressful environment; one where prejudice and harassment are not accepted and one which is more likely to enhance performance and achievement. Accordingly, West London Hair and Beauty Academy will encourage sensitivity to diversity among its employees and customers.

We seek to promote and maintain an inclusive and supportive work and study environment that respects the dignity of staff and learners and assists everyone to achieve their full potential. We value all our staff and the contribution they can make. We welcome the differences amongst them and believe that those differences give added depth to our work. We aspire to make the greatest possible use of their talents and capabilities and to provide real opportunities for their professional development.

 

Good Relations

We are strongly committed to providing our community with unbiased access to our service and to our employees’ equal advancement opportunities without regard to race, creed, sex, colour, religion, national origin, sexual orientation, ancestry, age, marital status or disability.

We are also strongly committed to providing our staff with a workplace free from prejudice and discrimination, where the personal dignity and worth of each individual is appreciated and celebrated. We recognise it is the responsibility of every member of our staff to help achieve this inclusive and supportive environment and to promote good relations between groups, by being tolerant and having respect for diversity. We will ensure that we comply with all legislation and good practice by introducing, monitoring and implementing procedures for compliance with legislation through our Equal Opportunities & Diversity Strategy and action plans.